FAQ: Frequently Asked Questions

How do I place an order?

Place the product of your choice in your shopping cart by clicking on the “Order” button. Then click on “Order these items” to pay. Fill in your details and follow the steps. Only when you click on the “Confirm order” button will your order become final.

Can I have them sent to another address? (Gift suggestion)

Yes, this is possible. During the ordering process, you can provide us with a different delivery address by entering your personal information. No invoice will be sent. You will receive it by email.

Can I pick up my order?

Order recalls are not possible. To keep costs low and shipping fast, we ship all packages directly from a distribution center. Since packages are not distributed to customers at the distribution center.

Do I receive a message when I have placed an order?

You will receive an order confirmation by email.

Can I change or cancel an order?

You can. We encourage you to contact us.

By email: orders@global-foodsupplements.com or by phone: +34 684-747841

Can I order a product that is (no longer) on your website?

We try to ensure that all products on the website are also in stock. If a product is removed, it means that the product is temporarily out of stock or is no longer in our assortment. We recommend that you contact us.

By email: orders@global-foodsupplements.com or by phone: +34 684-747841

Do the prices include VAT?

All the products we offer include VAT

Payments

What payment options do you offer?

You can choose from the following options:

– Credit card: pay with your credit card.

– MisterCash: payment option Belgium

– HomePay: Belgium.

– GiroPay: Germany.

– EPS: Austria.

– SofortBanking: Payment methods Netherlands, Belgium, Germany, Italy, Austria, Poland, Spain, Switzerland.

– PayPal: Pay online through your own bank.

– PayPal: To pay money in online stores, you only need the recipient’s email address.

– Credit card: Pay with your credit card.

– Pre-Transfer: You can determine when the invoice is paid. Please note that your order will be shipped when payment is received.

Your payment processing will be outsourced to us Targetpay.com.

You must check an order to click to indicate that you accept the terms.

Is the order delivered quickly for each payment option?

Yes, the exception is pre-transfer. Here we wait until the payment is received.

Delivery

What are the shipping costs for my order?

Shipping outside of ES. starts at €12.95 incl. VAT

The following countries are free of charge from €80.00 Order amount

Denmark (except Faroe Islands and Greenland)
Germany
France (including Corsica and Monaco)
Italy (except San Marino and Vatican City)
Austria
Spain (including Balearic Islands, excluding Canary Islands)
United Kingdom (except Gibraltar and Channel Islands)
Sweden

When will my order be delivered?

We strive to deliver your order in cooperation with DHL Express on the next business day to the delivery address if the order is placed before 17:00, this is possible in almost all cases. Orders outside Spain are delivered within 2 to 3 business days. If you have chosen the “pre-transfer” option, please note that it may take up to 1 business day because we will not ship the order until we have received the amount.

Who will facilitate my order?

Shipments within Spain and other countries are made via DHL Express. Your order is delivered to you during the day at the shipping address you have provided.

What happens if I am not at home at the time of delivery?

If you are not at home at the time of delivery, DHL Express will visit you again. If you are not at home, you will receive a message from DHL Express and you can pick up the package at the nearest DHL Express collection point.

Can I make an appointment for delivery?

Unfortunately, it is not possible to arrange a delivery appointment. We are dependent on the DHL Express driver's route.

Do you deliver outside of Spain? Yes, we also deliver outside of Spain.

Returns

How can I return my order?

If you wish to return your products, you can use the mission without giving a reason within 14 days of receiving the returns sent to our warehouse:

Global Supplements Limited
Carrer de Sant Bartomeu 22

Floor 1 Door 1

08870 Sitges (barcelona) Spain

(The package may have a different return address, this can also be used.)

Please make sure to include the invoice and let us know by email where we can refund the purchase amount. Refunds will be made within 48 hours of receipt of the goods.

Are there any costs associated with the return?

Unless otherwise agreed (for example in the case of defects), the cost of return is at your expense.

Can I return my order at any time?

Yes, you have the right to return your order within 14 days. The right to return expires after 14 days. You must return the products unused, undamaged and complete, if possible, in their original packaging. We will refund the purchase amount to your account within 48 hours of receiving the goods.

How quickly is my order processed?

How quickly is my return processed?

When you return a product, it will be processed and processed within 48 hours. In order to process your return as quickly as possible, it is necessary that you send the invoice and indicate to us by email the account number where the purchase amount can be returned.

My order is incomplete or damaged, what do I do?

Please contact us.

By email: orders@global-foodsupplements.com or by phone: +34 684-747841

Claims

How do I file a claim?

If you are not satisfied, please let us know by emailing orders@global-foodsupplements.com or by calling +34 684-747841. We will offer you a solution within 48 hours.